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Frequently Asked Questions

 
 

What is your shipping Policy? 

We offer FREE STANDARD SHIPPING in the Continental United States.

Once your order is packed and ready to go, shipping times typically range from 3-7 business days. You will receive a tracking number as soon as your order has shipped. Our preferred shipper is FedEx. Larger pieces may be sent via another carrier. 

Please allow extra time if your order falls near one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. Please allow three or four days for your order to be prepared for shipment. and anywhere from 3-7 days for standard shipping. 

DO YOU SHIP outside the united States? 

To purchase artwork for delivery outside the United States, please visit SINGULART | ANNA JAAP.

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What is your Policy on Returns/Refunds?

Artwork may be retured within 5 days of delivery as long as it is in its original condition and packaging. Buyer is responsible for return shipping and a 20% restocking fee.

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I REAcH OUT ABOUT A ReTURN? 

Please email hello@annajaap.com

WHO TO CONTACT? 

You can reach out at any time by email at hello@annajaap.com 

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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter: Newsletter Sign-Up


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RECEIVE 15% OFF YOUR FIRST ORDER

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