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FREE SHIPPING in the Continental United States                         

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Frequently Asked Questions

 
 

What is your shipping Policy? 

We offer FREE STANDARD SHIPPING in the Continental United States on orders of $75 or more.

Once your order is packed and ready to go, shipping times typically range from 3-7 business days. You will receive a tracking number as soon as your order has shipped. 

Order TypeStandard Shipping2 Day ShippingNext Day Shipping
Original Artwork3-7 Bus. days*
2-3 Bus. Days*
1-2 Bus. Days*
Prints and Gift Items3-7 Bus. Days*2-3 Bus. Days*
1-2 Bus. Days*

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Please allow 1 additional day if your order falls near one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES SHIPPING COST? 

We offer FREE STANDARD SHIPPING in the Continental United States on orders of $75 or more. On all other orders, shipping prices will apper in your cart at check-out.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. Please allow three or four days for your order to be prepared for shipment. and anywhere from 3-7 days for standard shipping in the Continental United States. You will recieve a tracking number as soon as your order has been shipped.

CAN I SHIP Original artwork TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

To purchase and ship original artwork internationally, please visit SINGULART | ANNA JAAP.

CAN I SHIP Print Orders TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

In most cases, yes. The rate will appear in your cart at check-out when you select your country of delivery. For International orders, please allow extra time for delivery. You will recieve a tracking number as soon as your order has been shipped.

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What is your Policy on Returns/Exchanges/Refunds?

Original Artwork may be retured within 5 days of delivery as long as it is in its original condition and packaging. 
Photography Prints Policyβ€”we will provide a no-charge replacement or refund for any quality issues. We may request that you return the order to us, and would provide a return shipping label. We also provide a refund or replacement at no charge for any orders damaged in shipping. We do not provide refunds based on customer preference. For a refund or replacement, please contact hello@annajaap.com

CAN I CANCEL MY ORDER? 

Unless your custom print order has already gone into production, you can cancel it. Please contact hello@annajaap.com as soon as possible if you need to cancel your order. There is a 15% restocking fee applied to cancelled orders.

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email hello@annajaap.com

WHO TO CONTACT? 

You can reach out at any time by email at hello@annajaap.com 

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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter: Newsletter Sign-Up


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